1. Customers have nine (9) months from the date of delivery in which to file a claim.
2. Carriers have 30 days in which to acknowledge a claim.
3. Carriers have 120 days to process a claim to conclusion, by payment or denial.
4. A written request for payment asserting carrier liability for alleged loss or damage containing facts sufficient to identify the shipment will constitute a claim.
5. A proper claim consists of:
- A statement of the amount you seek in reimbursement.
- Your copy of the carrier’s Freight Bill (referred to as Waybill). The shipper’s INVOICE or a certified
copy of it.
6. A proper loss claim consists of:
- All documents listed in #5 above.
- Original Bill of Lading.
7. If damage is found after delivery, request for inspection should be made to our local office in or nearest
your city within 5 business days after delivery. Original packaging MUST be available. Should inspection
not be performed within five working days, the request should be confirmed in WRITING for your
protection in the event the Inspection is never made.
8. An INSPECTION REPORT does not serve as a CLAIM. It is not an acknowledgment of liability of the
carrier. You must comply with #4.
9. In cases of CONCEALED DAMAGE, the burden of proving carrier responsibility rests with the
claimant, by showing evidence that the damage did not occur prior to acceptance of the freight by the
carrier or after delivery by the carrier.
10. In the event of damage, it is the consignee’s responsibility to reduce the carrier’s loss in any way
possible. The permission is needed from the carrier to effect repairs, when possible, provided such action
does reduce loss.
11. Quite often the loss or damage is the responsibility of our connecting carriers. By regulations, we
cannot pay such a claim until authority is secured from that connecting carrier .
12. Please do not dispose of damaged merchandise until claim has been concluded.